Frequently asked questions
The questions San Antonio pet parents ask us most, gathered in one place: booking, prices, our service area, and what happens during your pet's care.
Straight answers, from how we actually work. The questions below are real ones we hear every week. Do not see yours? Text us or email us and a real person will answer you.
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Booking and meet-and-greets
Is the meet-and-greet really free?
Yes. Every booking starts with a free meet-and-greet at your home, where we meet you and your pets and learn their routine before the first visit.
Is sending a request the same as booking?
Not quite. Sending a request starts a conversation; it does not reserve dates or confirm a booking. We review your details, check the fit, help you set up your client profile, and meet your pets at the free meet-and-greet. Then we get you booked, and your dates are confirmed.
Prices and payment
What does care for two dogs cost?
The first pet is covered by the visit price, and each additional dog is a small flat add-on, not a second full price. For example, two dogs on a 30-minute walk cost $20 + $5 = $25, two cats on a 30-minute drop-in cost $20 + $3 = $23, and two dogs overnight cost $80 + $10 = $90 per night. The estimator on our services page does the math for your exact mix.
Are there extra charges for evenings or holidays?
A few, and they are all listed with the prices on our services page. Drop-in visits between 4 PM and 10 PM carry a $3 after-hours fee. Holidays add $3 per walk or drop-in visit and $10 per day or night of sitting, on federal holidays, major US holidays, and locally celebrated San Antonio holidays. One more: puppies and kittens under 1 year add $3 per visit, or $10 per day or night of sitting.
Service area
Do you serve my neighborhood?
We serve neighborhoods across central San Antonio, from King William and Southtown to Alamo Heights, Monte Vista, and the Pearl, with selected care on the Far West Side. Enter your ZIP in the checker on our areas page and you will see right away whether it is on our regular routes and which of our areas it belongs to.
I am outside your service area. Can you still help?
Yes. Tell us where you are and what you need in the short form on our areas page, and we will connect you with a pet business we trust. You pick how the handoff works: we share our recommendations with you and you contact the business yourself, or you give us permission to share your information so the business we recommend can reach out to you.
Why do you confirm my exact address before booking?
Because coverage, and which services we can offer, depend on the exact address. The map is a starting point: our zones offer different services (overnight sitting and longer walks are not offered on the Far West Side, for example), and we always confirm availability for your address before booking.
During your pet's care
How will I know how each visit went?
Every visit ends with a visit update with photos in the Walkies app, so you can see how your pet is doing while you are away.
Special needs and medications
Can you give my pet their medication?
In many cases, yes. Tell us what your pet needs before booking and we will discuss the routine and confirm whether an available caregiver can provide it. One exception: time-sensitive medications. If your pet needs medicine at an exact time, we arrange that visit directly with you, and it may carry an additional fee. Care beyond the standard visit is priced once we meet your pet, at the free meet-and-greet.
My pet is a senior, or has trouble getting around. Can you help?
Often, yes. Tell us about your pet's needs before booking, including walks, medication support, or help with mobility, and we will confirm which needs the assigned caregiver can meet and agree on a care plan at the free meet-and-greet. Special needs care is priced after we meet your pet, so the number reflects the actual care involved.
Do you care for puppies?
Yes, we care for puppies and kittens. Puppies and kittens under 1 year add $3 per visit, or $10 per day or night of sitting, because they need extra patience (and extra potty breaks).
Our team
Who will actually care for my pets?
The two of us. Nacho, co-owner, provides walks and in-home care across central San Antonio. Charisma, co-owner, covers the Far West Side with drop-in visits, day sitting, and short walks. Awoo Crew is a mother-and-son crew, not a rotating cast of sitters.
Are your caregivers insured and background-checked?
Yes. Our caregivers are insured and bonded, and background-checked.
Will it be the same person every visit?
The person you meet at the free meet-and-greet is the person who cares for your pets. We are a small, familiar crew of two, so your pet sees familiar faces instead of a rotating cast of strangers.
Atención en español
¿Puedo pedir información y reservar en español?
Sí. Atención en español: puede pedir información y reservar en español por mensaje de texto o correo electrónico, y le responderemos en español.